www.fitster.com

Effective date: 1^st January 2024

1. Introduction

Welcome to FITSTER (“FITSTER,” “we,” “us,” or “our”). FITSTER operates the www.fitster.co website and the FITSTER mobile application (together, or individually, the “Service”). Our Privacy Policy governs your visit to www.fitster.co and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at privacy@fitster.co.

By using our Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what rights you have regarding it.

2. Information Collection

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City, Cookies and Usage Data.
• Health Data: Given the nature of our services, we may collect information related to your mental health and fitness needs. This includes, but is not limited to, your fitness goals, mental health state, dietary preferences, and workout routines.
• Usage Data: This is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collection Methods:

• Directly from you: Most of the data we collect is provided directly by you when you register for our Service, complete forms, or provide feedback.
• Through technology: We automatically collect certain data from you when you use the Service, such as IP address, browser type, and usage patterns through cookies and similar technologies.

3. Use of Collected Information

FITSTER uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Information Sharing and Disclosure

FITSTER may share your Personal Data in the following situations:

• With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

FITSTER will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

FITSTER will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

8. Safeguarding Your Information

We prioritize the security of your information. It’s essential to understand that while we endeavor to protect your personal information using methods that are widely accepted within the industry (such as encryption and secure server environments), absolute security cannot be guaranteed. We also encourage you to play an active role in keeping your information safe, particularly when engaging online.

9. Protection for Younger Users

Our Service is designed with the safety of all users in mind, especially those under the age of 13. We do not intentionally collect personal information from individuals under this age. If we become aware that such information has been collected, it will be promptly removed from our records. If you believe a child under 13 has provided us with personal information, please contact us to ensure it is addressed and removed appropriately.

10. Rights for Individuals in the European Union (EU)

In alignment with the General Data Protection Regulation (GDPR), EU residents have specific rights regarding their personal data, including:

• Access: The right to request access to your personal data held by us.
• Correction: The right to have inaccurate or incomplete data corrected.
• Deletion: The right to request the deletion of your data under certain conditions.
• Restriction: The right to request that we limit the processing of your personal data, under certain circumstances.
• Objection: The right to oppose our processing of your personal data, under certain conditions.
• Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

For requests related to these rights, please reach out to us. Verification of identity may be required to process these requests.

11. Rights for New York Residents

Residents of New York have specific rights over their personal information, including:

• Knowledge: The right to be informed about the personal information we collect and how it is used.
• Deletion: The right to request the deletion of your personal information from our records.
• Opt-Out: The right to opt-out of the sale of your personal information to third parties.

To exercise these rights, please contact us with your request. We may require verification of your identity for these requests.

12. Third-Party Services and Links

Our Service may include links to external sites and services that are not operated by us. Clicking on a third-party link will direct you to that site. We advise reviewing the Privacy Policy of each site you visit. We do not control and are not responsible for the content or privacy practices of any third-party sites.

13. Interactions with Social Media and External Platforms

Our Service integrates with social media platforms and external platforms to enhance the user experience. Your interactions with these platforms through our Service are subject to the privacy policies of the platforms themselves. We encourage users to review the privacy policies of these platforms to understand how their information is managed.

14. Privacy Policy Modifications

We may update our Privacy Policy from time to time. We will inform you of any changes by posting the new Privacy Policy on our Service. We encourage you to review our Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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15. Contact Information

For any questions or comments about this Privacy Policy, our privacy practices, or if you need to exercise your privacy rights, please contact us at:

• Email: privacy@fitster.co
• Address: [Company Address]
• Phone: [Company Phone Number]

We are committed to addressing any concerns regarding your privacy and will respond to inquiries as promptly as possible.

16. Complaints and Dispute Resolution

Should you have any concerns or complaints about your privacy or how we handle your personal information, we urge you to contact us directly so we can seek to resolve the issue. If you feel that your complaint has not been adequately resolved, you have the right to lodge a complaint with your local data protection authority (DPA) if you are in the European Union, or with other regulatory bodies as applicable.

17. Data Protection Officer

To ensure the highest level of privacy protection, we have appointed a Data Protection Officer (DPO). The DPO is responsible for overseeing our data protection strategy and its implementation to ensure compliance with GDPR and other privacy laws. For any specific questions regarding your personal data and how it is handled, you can reach out to our DPO directly at:

• DPO Contact: [DPO Email Address]
• Address: [DPO Address]

18. Automated Decision-Making and Profiling

In providing our Service, we may use automated decision-making processes, including profiling, to better understand your preferences and needs. This allows us to personalize our recommendations and services. You have the right to object to this form of processing, and where your decision is subject to automated decision-making, you have the right to obtain human intervention, express your point of view, and contest the decision.

19. Data Breach Notification

In the unfortunate event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant authorities within 72 hours of becoming aware of the breach, in accordance with GDPR requirements. Affected individuals will also be notified without undue delay if the breach could result in a high risk to their rights and freedoms.

20. Cross-Border Data Transfers

For data that we transfer outside of the European Economic Area (EEA), we ensure that similar protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

21. Acceptance of the Privacy Policy

By using our Service, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.